TERMS & CONDITIONS
1. General
Thank you for using www.loel.co.uk (the ‘site’). These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the loel.co.uk site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.
Reference to Loel & Co and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Loel & Co. Reference to ‘you’ and ‘your’ shall be deemed to be references to the person placing an order via www.loel.co.uk website.
Please see our Privacy Policy for information on your privacy.
2. Contract
No contract will exist between you and Loel & Co for the sale of any product unless and until Loel & Co has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Loel & Co sends an order despatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
3. Terms of sale
By placing an order through our website you are making an offer to Loel & Co to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 days.
Loel & Co reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Loel & Co website.
4. Product Information & Site Content
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
We take every care to ensure that the photographic images used for our products show accurate product detail and colour. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by software or computer system used by you.
Every effort is made to maintain the accuracy of our product information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website, and in fact the item is out of stock, we will notify you as soon as possible.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
5. Pricing and Promotional Offers
*PAY DAY, HEY DAY promotion. Offer ends midnight on Sunday 9th April 2023. Offer applies to Best Sellers Collection only. Cannot be used in conjunction with any other offer. Cannot be applied to previous orders or retrospectively. While stocks last.
The prices payable for ordered goods are as set out in our website. All prices are inclusive of vat. Delivery costs are additional being clearly displayed where applicable and are included in the total cost. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
All prices are stated in British Pounds Sterling (£ GBP). Options to view products in Euros (€ EUR) or US Dollars ($ USD) are also available.
We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
Free Next Day delivery applies to offers over £50 and if ordered by 1pm. Otherwise will be delivered the following day. Offer does not apply to weekend deliveries and ends on Friday 21st at 1pm.
6. Returns and Warranty
If you are for any reason not entirely satisfied with your purchase
we are happy to offer a 28 day full refund and exchange policy.
Our terms are:
To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email info@loel.co.uk within 7 days of receiving the goods quoting the following:
· your original order number
· your name and address
· details of the product you are returning & the reason for return
· whether you require a refund or exchange/replacement.
We will then advise on how to proceed with the return.
All products to be returned must be carefully re-packaged in their original packing, with original tags and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging, their tags have been removed, or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
You must return your purchase within 7 days of notifying us. Refunds and exchanges will not be issued if you do not return your purchase within 7 days of notifying us of your request.
Please note, the return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned because they are either unwanted or faulty.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
In the case of an exchange, please remember to state clearly, the piece of jewellery you require. Should the required piece be unavailable and provided the jewellery is in its original unworn condition and returned with the original packaging within 7 days of notifying us, a refund will be issued.
Exempt from our refund policy are:
· especially commissioned bespoke jewellery
· earrings are exempt from refunds/exchanges due to hygiene reasons
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size.
If you are returning a gift we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Once your return is received we aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card or payment method. Once you receive a refund notification funds can take up to 10 working days to be credited.
We include a 6 month warranty on all orders and would be happy to repair any damages within this period if possible. Our warranty does not cover general wear & tear or lost stones, tarnishing and discolouration is not considered damage or a manufacturing fault. We are also unable to return any items once they have been altered by a third party jeweller.
Over time, plated gold vermeil can fade. This may vary depending on how you look after your jewellery. Please see our Jewellery Care section for advice on how to care for your Loel & Co Jewellery. Discolouration is not classed as manufacturing fault.
7. Delivery
Delivery charges are based on the weight of the final order and will be clearly visible in the final cost of your order. For most items costs are likely to be:
- UK Delivery - Delivery costs minimum £4.50 per order and is for a ‘48 hr Tracked service. Express delivery is available at £6.95 if orders are placed before 1pm. This will be delivered within 1-3 working days. This is with a Royal Mail 'Special Delivery' service.
- European Delivery – Delivery costs minimum £25 per order and is for DHL Express Service. Please not VAT and Duty charges may be incurred over and above final order price.
- USA Delivery – Delivery costs minimum £25 per order and is for DHL Express Service
- Rest of the World Delivery – Delivery costs minimum £25 per order and is for DHL Economy Service.
Prices shown for UK delivery charges are inclusive of VAT. EU, USA and Rest of the World delivery charges exclude VAT.
- UK Standard orders will take approximately 3-5 working days while Express orders will take approximately 1-3 working days.
- Europe orders will take approximately 4-6 working days
- USA orders will take approximately 4-6 working days
- Rest of the World orders will take approximately 10+ working days
All payments must be received and authorised before shipment.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8. Packaging
Your jewellery will be sent to you in Loel and Co case and box.
Orders under £25 will come in a Loel & Co bag only. Where possible we will combine pieces into a Loel & Co box to minimise packaging use.
Please rest assured that we always package our items securely and safely.
9. Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number if available to enable you to chase it up with our courier or delivery service.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Loel & Co cannot be held responsible for goods that are lost or delayed in transit.
10. Privacy Policy
Please visit our Privacy Notice page for more details.
11. Limitations of liability
Loel & Co Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company's personal information or material and information transmitted over our system. In particular, neither Loel & Co Limited nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
12. Intellectual property
The entire content of the website, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Loel & Co is the sole property of Loel & Co and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
13. Access
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
14. Third Party
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Loel & Co, including advertisers. Loel & Co has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
15. Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
16. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
17. Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
18. Our rights
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
20. Our Details
Address Loel & Co is registered as a limited liability company, Loel & Co. International Ltd and found at 16 Marlborough Road, Ramsgate CT11 9BU
VAT: GB198030400