SHIPPING & RETURNS

SHIPPING AND DELIVERY

Delivery charges are based on the weight of the final order and will be clearly visible in the final cost of your order. For most items costs are likely to be:

UK Delivery - Delivery costs minimum £6.00 per order and is for a ‘Special Delivery’ service.

European Delivery – Delivery costs minimum £12.95 per order and is for ‘International Signed For’ service.

USA Delivery – Delivery costs minimum £25 per order and is for ‘International Signed For’ service.

Rest of the World Delivery – Delivery costs minimum £30 per order and is for ‘International Signed For’ service.
 
Prices shown for UK and EU delivery charges are inclusive of VAT. USA and Rest of the World delivery charges exclude VAT.

UK Standard orders will take approximately 3-4 working days
Europe orders will take approximately 5-7 working days
USA orders will take approximately 5- 15 working days
Rest of the World orders will take approximately 10+ working days

For urgent orders within London postcodes please contact us at info@loel.co.uk and we will look into prices and timing options.

All payments must be received and authorised before shipment.

 

RETURNS

If you are for any reason not entirely satisfied with your purchase we are happy to offer a 7 day full refund and exchange policy.

Our terms are:

To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email info@loel.co.uk within 7 days of receiving the goods quoting the following:

·       your original order number

·       your name and address

·       details of the product you are returning & the reason for return

·       whether you require a refund or exchange/replacement.

We will then advise on how to proceed with the return.

All products to be returned must be carefully re-packaged in their original packing, with original tags and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging, their tags have been removed, or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

You must return your purchase within 7 days of notifying us. Refunds and exchanges will not be issued if you do not return your purchase within 7 days of notifying us of your request.

Please note, the return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned because they are either unwanted or faulty.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

In the case of an exchange, please remember to state clearly, the piece of jewellery you require. Should the required piece be unavailable and provided the jewellery is in its original unworn condition and returned with the original packaging within 7 days of notifying us, a refund will be issued.

Exempt from our refund policy are:      

·       especially commissioned bespoke jewellery

·       earrings are exempt from refunds/exchanges due to hygiene reasons

When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size.

If you are returning a gift we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.